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Customer experience.

September 30, 2006

Good Experience.

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Widely credited for popularizing “customer experience” online, Mark Hurst has worked since the birth of the Web to make Internet technology easier to use. In 2002, Hurst was named “one of the 1,000 most creative individuals in the U.S.” in Richard Saul Wurman’s book 1,000. InfoWorld magazine named Hurst Netrepreneur of the Year in 1999.

Mark Hurst is the founder and host of the Gel conference (Good Experience Live), which was first held on May 2, 2003 in New York City. Gel 2007 will be held on Thursday and Friday, April 19-20, 2007 in New York City.

Hurst is also known for founding Creative Good, the world’s first user experience consulting firm, which he runs with Phil Terry in New York City.

Hurst’s Good Experience newsletter has tens of thousands of subscribers worldwide. (Sign up for free) The Good Experience newsletter and Gel conference are owned by Hurst’s media company, Good Experience, Inc.

Previously, Hurst was director of product development at Yoyodyne, an early Internet marketing firm founded by Seth Godin and later bought by Yahoo. Hurst began his Internet career as a graduate researcher at the MIT Media Lab. He holds bachelor’s and master’s degrees in computer science from MIT.

Hurst’s most recent free report, Managing Incoming E-mail: What Every User Needs to Know, has been downloaded by over 100,000 Net users worldwide.

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